Gallagher - SMB Controllers briefly offline, arm/disarm slow to respond – Incident details

All systems operational

SMB Controllers briefly offline, arm/disarm slow to respond

Resolved
Operational
Started about 3 years ago

Affected

SMB

Operational from 11:10 PM to 11:10 PM

Mobile App Arming/Disarming

Operational from 11:10 PM to 11:10 PM

Updates
  • Resolved
    UTC
    Resolved

    Due to a cloud infrastructure issue, some SMB Controllers may have briefly gone offline around 12:00pm and there was a period around this time where some arm/disarm requests may have timed out.

    This incident has now been resolved.